Refund & Cancellation — Scope for Teams

Diyako Tech Innovations Pvt. Ltd.

Last updated: 29 August 2026

1. Subscription and billing

Scope for Teams is billed per the Order — typically annually in advance, per seat, with a minimum of 25 seats. Fees and billing terms are set out in the applicable Order and in the Master Services Agreement (Sections 4–5).

2. Cancellation

The Customer may choose not to renew by giving notice at least 30 days before the end of the current term (see MSA Section 4). Non-renewal stops future billing; it does not refund the current term.
The Customer may terminate early for Diyako's uncured material breach (see MSA Section 4.3).

3. Refunds

Annual and multi-year fees are non-refundable except:

Where required by applicable law.
Where expressly agreed in the Order.
If Diyako terminates the Agreement for its own convenience (not for Customer breach), a pro-rata refund of prepaid, unused fees for the remaining term applies.
If Diyako fails to provide the Services for an extended period, the parties will agree a fair adjustment.

The committed, seat-based annual structure reflects the planning and resource allocation made when the subscription is established. Partial-term refunds are not available for changes in the Customer's own plans or reduced headcount during a term.

4. Seat changes

Adding seats: pro-rata for the remainder of the current term and co-terminous with the subscription (see MSA Section 3.4).
Reducing seats: reduction in the seat count generally takes effect at renewal, not mid-term. The Customer should give timely notice of reduced requirements before the renewal date.

5. Effect on individual users

Cancellation or non-renewal ends the organisation's team access. Individual users retain their personal accounts and Evidence Packs per the Data Ownership & Portability Terms. Their accounts convert to Scope's free individual tier.

6. Contact

Billing questions and refund requests: support@growyourscope.com