Terms of Service — Scope for Teams
Master Services Agreement (MSA)
Diyako Tech Innovations Pvt. Ltd.
Last updated: 29 August 2026
1. Agreement and parties
This Master Services Agreement ("Agreement") is between Diyako Tech Innovations Pvt. Ltd. ("Diyako", "we", "us") and the organisation identified in the Order ("Customer", "you"). It governs the Customer's access to and use of Scope for Teams and related services (the "Services"). By signing an Order, clicking to accept, or using the Services, the Customer agrees to this Agreement.
This Agreement incorporates by reference: the Data Processing Agreement, the Privacy Policy, the Data Ownership & Portability Terms, the Acceptable Use Policy, and the Diya AI Disclaimer — Teams.
2. The Services
2.1 Diyako will provide the Services described in the applicable Order and on the Scope for Teams website, which may include: individual skill practice, verified skill credentials, the Culture Fingerprint, Organisational Expeditions, the Climb Line, the Diya AI coach, and aggregate team dashboards, subject to the tier purchased.
2.2 Diyako may improve, modify, or discontinue features, provided it does not materially reduce the core Services during a paid term.
2.3 Nature of the Services — important. The Services are a behavioural skill-development tool. They are not a performance-management, employee-surveillance, monitoring, or automated employment-decision system, and must not be used as such (see Section 6). Individual practice content is private to each user and not made available to the Customer; the Customer receives only aggregate and verified-outcome data as described in the Privacy Policy and DPA.
3. Users, seats, and access
3.1 The Services are licensed on a per-seat basis. Scope for Teams is available in Team and Business tiers with a minimum of 25 seats. The Customer's Order specifies the tier and number of seats.
3.2 The Customer may invite its personnel ("Users") up to its seat count. The Customer is responsible for its Users' compliance with this Agreement and for the accuracy of information it provides (e.g. User emails, roles).
3.3 The Customer designates administrative roles (Owner, HR Admin, Manager) and is responsible for managing role assignments and access within its organisation.
3.4 Adding seats. The Customer may add seats during the term; additional seats are charged pro-rata for the remainder of the term and renew with the subscription.
4. Term, renewal, and termination
4.1 Term. The subscription runs for the period stated in the Order (typically annual; multi-year terms available by Order).
4.2 Renewal. Unless either party gives notice of non-renewal at least 30 days before the end of the term, the subscription renews for a further equal term at the then-current pricing.
4.3 Termination for cause. Either party may terminate for the other's material breach not cured within 30 days of notice.
4.4 Effect of termination. On termination or expiry: the Customer's and its Users' access to the team Services ends; data return/deletion is handled per the DPA; individual Users retain their personal accounts and personal Evidence Packs as their own personal data, per the Data Ownership & Portability Terms (Section 7).
5. Fees, billing, and taxes
5.1 Fees. The Customer pays the fees in the Order. Fees are based on the tier and seat count. Current pricing: Team tier — ₹4,788 per seat per year; Business tier — ₹8,388 per seat per year; minimum 25 seats. Enterprise pricing (500+ seats) is available by Order. Prices are subject to change; changes apply at renewal unless otherwise agreed in the Order.
5.2 Payment. Fees are invoiced annually in advance (or per the Order) and payable via Razorpay or as stated in the Order.
5.3 Taxes / GST. Fees are exclusive of taxes. The Customer is responsible for applicable taxes, including GST. Diyako will issue a GST-compliant tax invoice as required by applicable law.
5.4 International customers. For customers outside India, the supply of Services may qualify as an export of services under Indian GST law, subject to conditions including receipt of payment in convertible foreign exchange. Fees are quoted exclusive of any taxes payable in the Customer's jurisdiction, for which the Customer is responsible.
5.5 Fees are non-refundable except as expressly stated or required by law (see the Refund & Cancellation Terms).
6. Customer obligations and acceptable use
6.1 The Customer will use the Services only for lawful purposes and in compliance with the Acceptable Use Policy.
6.2 Non-surveillance commitment. The Customer acknowledges and agrees that the Services are a development tool and will not attempt to use them, or any data derived from them, to monitor, surveil, discipline, evaluate for employment decisions, or take adverse action against individual Users based on their individual practice, participation, or wellbeing signals. Individual practice content is not provided to the Customer by design.
6.3 The Customer is responsible for obtaining any consents or providing any notices to its Users required under applicable employment or data-protection law for enrolling them in the Services.
6.4 The Customer will not: reverse-engineer, resell, or misuse the Services; exceed its seat count; or infringe Diyako's intellectual property.
7. Data, privacy, and person-owned credentials
7.1 Processing of personal data is governed by the Data Processing Agreement and Privacy Policy. The Customer is the Controller; Diyako is the Processor, for User personal data.
7.2 Person-owned credentials. The Customer acknowledges that Verified Skills and Evidence Packs earned by individual Users belong to those individuals, are portable, and persist with the individual after the Customer's subscription ends, as set out in the Data Ownership & Portability Terms. The Customer obtains the benefit of a more capable, verified team during the term, and does not acquire ownership of individuals' personal credentials.
8. Intellectual property
8.1 Diyako retains all rights in the Services, the Grow Your Scope™ framework, the Scope platform, Diya, the methodology, and related IP (including Patent Pending — Application No. 202511086937, trademarks, and copyrighted content).
8.2 The Customer retains rights in its own data (Customer Data). The Customer grants Diyako the rights necessary to provide the Services.
8.3 Aggregate, de-identified data may be used by Diyako to operate and improve the Services, provided it does not identify the Customer or any individual.
9. Warranties and disclaimers
9.1 Each party warrants it has the authority to enter this Agreement.
9.2 Diyako will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided "as is", and Diyako disclaims other warranties to the extent permitted by law. The Services support skill development but do not guarantee specific outcomes, business results, or that any individual will reach any particular level. Diya is an AI tool and not a professional advisor (see the Diya AI Disclaimer).
10. Limitation of liability
10.1 To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits/revenue/data.
10.2 Each party's total aggregate liability arising out of the Agreement is limited to the fees paid by the Customer in the 12 months preceding the claim.
11. Indemnification
11.1 By Diyako. Diyako will defend the Customer against any third-party claim alleging that the Services, as provided and used in accordance with this Agreement, infringe a third party's intellectual property rights, and will indemnify the Customer for damages, losses, and reasonable costs finally awarded or agreed in settlement.
11.2 Diyako's remedies. If the Services become the subject of an infringement claim, Diyako may: (a) procure the right to continue; (b) modify the Services to be non-infringing; or (c) terminate the affected Services and refund prepaid, unused fees.
11.3 Exclusions. Diyako has no obligation under 11.1 for claims arising from: (a) the Customer's use in violation of this Agreement; (b) modification or combination by anyone other than Diyako; (c) Customer Data; or (d) continued use of an infringing version after Diyako has made a non-infringing version available.
11.4 By the Customer. The Customer will defend Diyako against any third-party claim arising from: (a) the Customer's or its Users' use in violation of this Agreement or applicable law; (b) the Customer's failure to obtain required consents or authorisations from its Users; (c) use of the Services to surveil, evaluate, or take adverse action against individuals in breach of Section 6.2; or (d) Customer Data.
11.5 Procedure. The indemnified party will: (a) promptly notify the indemnifying party; (b) give the indemnifying party control of the defence and settlement (subject to no settlement imposing non-monetary obligations or admissions without consent); and (c) provide reasonable cooperation.
12. Confidentiality
Each party will protect the other's confidential information with reasonable care and use it only to perform under the Agreement.
13. General
13.1 Governing law and jurisdiction: this Agreement is governed by the laws of India, subject to the exclusive jurisdiction of the courts of Rajasthan, India, except where mandatory law provides otherwise.
13.2 Entire agreement. This Agreement (including the Order and incorporated documents) is the entire agreement between the parties on its subject matter and supersedes all prior agreements.
13.3 Publicity. Diyako may identify the Customer as a customer only with the Customer's prior consent.
13.4 Amendments. Amendments require written agreement by both parties. Diyako may update these terms with 30 days' notice; continued use after the notice period constitutes acceptance.
13.5 Assignment. Neither party may assign this Agreement without the other's prior written consent, except Diyako may assign in connection with a merger, acquisition, or sale of substantially all its assets.
Questions about this Agreement: support@growyourscope.com